Thank you for purchasing our extension. If you have any question that is beyond the scope of this document, do not hesitate to leave us an email.
Created: 20/09/2016 | By: Magenest | Support Portal: https://servicedesk.izysync.com/servicedesk/customer/portal/25
- Receive messages from customers on Facebook
- Response messages directly using Facebook Messenger
- Collect customer data including name, location, email, age, etc.
- Summarize data to see trends & insight
Your store should be running on Magento Community Edition version 2.1.x.
In order to get your extension up and running properly, we highly recommend that you make the configuration correctly from the beginning.
Fanpage Live Support
To configure the Fanpage Live Support, on the Admin sidebar, go to Marketing > Messenger Live Support > Fanpage Live Support Settings.
On the Fanpage Live Support Settings page
- Enable Fanpage Live Support: Select Yes to enable live support on the storefront.
- Use Small Header: Select Yes to use the small version of the page header.
- Show Cover Photo: Select Yes to include the cover photo of the admin in the header.
- Show Friend's Face: Select Yes to display customers' friends profile pictures when they like a post on the timeline.
- Facebook Page Link: Input your Facebook page's URL.
- Facebook App ID: Input your Facebook App ID. To get the App ID, please navigate to this Link and create an app.
- Tabs to render on frontend: Select the tabs you want to display in the Facebook box.
Timeline: Fanpage's timeline.
Events: Fanpage's events.
Messages: Live chatbox. All the replies from the admin in this chatbox will be available in Messenger.
Admin can also customize the extension's display on the storefront.
- Title Tab: Enter the title of the Facebook box.
- Tab Color: Select the color of the box. The Facebook color by default is #1212e0
- Text Color: Select the color for text in the box. The Facebook color by default is #f5f9fa
- Text Font: Choose a suitable font from a collection of 6 best Google Web fonts.
- Extension Box Size: Choose the size of the extension box. There are two sizes: Medium and Large.
Messenger Live Chat
To configure the Messenger Live Chat, on the Admin sidebar, go to Marketing > Messenger Live Support > Messenger Live Chat Settings.
On the Messenger Live Chat page.
- Enable Messenger Live Chat: Select Yes to enable the live chat feature.
- Greeting Message: Enter the greeting message that best suits your business.
- Theme Color: Select the theme color for the Messenger chatbox. The Facebook color by default is #0084ff
- Page ID: Input your Facebook page ID. In order to get the ID, on your Facebook page, go to About > Page ID.
After finishing the configuration, customers will be able to see the extension displayed on the frontend. This will help facilitate the sales process and make your website look more professional.
- Fanpage Live Support box display
- Messenger Live Chat box display
One great thing about our module is that it can collect the customers' data that is supported by Facebook (including customers' names, locations, birthday, emails, age,...) and with this, merchants will be able to have a good analyse on their customer flow.
- Merchants can see the customers' ages and locations rate in the chart
- Merchants can gather customers' data and therefore better their upmarket and customer service experience.
- When a bug fix or new feature is released, we will provide you with the extension's new package.
- All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
Flush the config cache. Your store and newly installed extension should be working as expected.
- We will reply to support requests after 2 business days.
- We will offer a lifetime free update and 6 months of free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other series such as customizing our products, installation and uninstallation service.