Thank you for purchasing our extension. If you have any question that is beyond the scope of this document, do not hesitate to leave us an email.
Created: 20/09/2016 | By: Magenest | Support Portal: https://servicedesk.izysync.com/servicedesk/customer/portal/25
Your store should be running on Magento Community Edition version 2.1.x.
In order to get your extension up and running properly, we highly recommend that you make the configuration correctly from the beginning.
To configure the Fanpage Live Support, on the Admin sidebar, go to Marketing > Messenger Live Support > Fanpage Live Support Settings.
On the Fanpage Live Support Settings page
Admin can also customize the extension's display on the storefront.
To configure the Messenger Live Chat, on the Admin sidebar, go to Marketing > Messenger Live Support > Messenger Live Chat Settings.
On the Messenger Live Chat page.
After finishing the configuration, customers will be able to see the extension displayed on the frontend. This will help facilitate the sales process and make your website look more professional.
One great thing about our module is that it can collect the customers' data that is supported by Facebook (including customers' names, locations, birthday, emails, age,...) and with this, merchants will be able to have a good analyse on their customer flow.
Update
Flush the config cache. Your store and newly installed extension should be working as expected.