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Created: 21/01/2016 | By: Magenest | Email: [email protected]
Introduction
Follow Up Emails extension is a powerful extension which allows you to to keep a healthy interaction with your customers. You will be alble to create flexible rules for follow up emails and specifically link them up with your store.
Extension page: http://store.magenest.com/magento-2-follow-up-emails.html
Installation
Configuration
General Configuration
You can configure the extension;s general settings in Store > Configuration > Magenest > FollowUp Emails Configuration
- Time to be consider as abandoned cart: Set the period time for an abandoned cart ( Magento default is 60 minutes)
- Enable send email via gmail: If Yes, the follow up emails are sent to customers by Gmail account that you define below. If No, the follow up emails are sent by default mail account of website
- Gmail password & Gmail account: defines the default sender for extension's emails
Setting Up Rules
Follow up Emails | Follow up Emails | Condition | Email Chain | Coupon
The extension's rules can be managed through Marketing > Follow Up Emails > Rules. Fist, define rule conditions, then add several tiers to your rule chain. Each tier allows you to choose email template and the number of days for system to wait before sending ( for the Customer Birthday event you can inpur negative values, pointing that the corresponding email will be generated and sent before the birthday happen)
Events
The extension supports these events:
| Event Title | Event Description |
| Abandoned Cart | |
|---|---|
| Abandoned Cart | This event allows sending email reminders to the customers who added any amount of products to their shopping cart and for some reason left the store without a purchase. |
| Customer | |
| Customer Registration | Send emails to customers when they created an account at the store |
Customer Registration No Purchase In Period | This event allows sending emails to the registed customers who didn't purchase anything in a period time |
| Customer Birthday | This event allows sending birthday greetings to the store customers |
| Order: | |
| This event allows sending emails to the customers upon any change in the order status like: | |
| Order placed | When an order is placed |
| Order Obtained Status Pending Payment | When an order captures updates of pending payment status |
| Order Obtained Status Processing | When an order obtained Processing status |
| Order Obtained Status Closed | When an order obtained Closed status |
| Order Obtained Status Completed | When an order obtained Completed status |
| Order Obtained Status Holded | When an order obtained Holded status |
| Order Obtained Status Cancelled | When an order obtained Cancelled status |
| Order Obtained Status Payment Review | When an order obtained Payment Review status |
| Newsletter Subcribe | |
| Customer Subcribe | Send emails to customers when they subcribed to the Newsletter |
| Customer Unsubcribe | This event cancels the subsequent notifications in case a customer clicks the unsubscribe link |
| Wishlist: | |
| Wishlist is shared | Send emails to customers when they shared their wishlist |
| Wishlist is abandoned in period | Send emails to customers when their wishlist was abandoned in a period time |
Rule Information
Enter information include Rule Name, Status, Active From-To, Websites and Customer Groups
Condition
Sample email template
Abandoned carts reminder
Dear {{var customerName}}
<br>
We notice you have abandoned cart
<br>
{{var cart}}
<br>
Please click <a href="{{var resumeLink}}" > Resume Cart </a> to complete the order.
<br>
We gift you a coupon with code {{var coupon.code}}
<br>
Happy birthday email template
Dear {{var customerName}}
Happy birthday .
We gift a coupon $50 {{var coupon.code}}
Thank you