Help & Support

2. Help & Support
2.1 References
You may find these resources useful while installing and configuring your Magento store:
2.1.1 Documentation
• Basic information about Magento:
https://magento.com/developers/magento2
https://magento.com/products/community-edition
• System requirements:
http://devdocs.magento.com/guides/v2.0/install-gde/system-requirements.html
• Magento documentation:
http://docs.magento.com/m2/ce/user_guide/getting-started.html
• Magento installation guide:
http://docs.magento.com/m2/ce/user_guide/magento/installation.html
• Magento developer documentation:
http://devdocs.magento.com/
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2.1.2 Magento community
One of the most important things with Magento is that it's had a big community for many years. Which means that you can find articles and tutorials about almost anything you need. If you have a problem in Magento, you can be sure that someone has already solved it. So in most cases all you need to do is to find it on the forums. There's no need to reinvent the wheel.
These forums are here to provide you with access to a network of dedicated Magento enthusiasts sharing tips, tricks and support.
• Magento Stack Exchange (Q&A):
http://magento.stackexchange.com/questions?sort=frequent
• Stack Overflow (Q&A):
http://stackoverflow.com/questions/tagged/magento2?sort=newest
• Magento's official forums:
https://community.magento.com/
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2.2 Support policy
This user guide was created to help you quickly configure the theme – please read it carefully, it will help you eliminate most of potential problems with incorrect configuration.
Important:
please note that as authors of this theme we are able to provide support only for the features which we created and for the issues related strictly to this theme. We do not provide support for Magento configuration, installation, maintenance, customization etc.
Theme support
If you have found any bugs or have some other problems with this theme, please refer to chapter 13. Troubleshooting. If the problem is not covered there, you can contact us via the contact form on ThemeForest. The most up-to-date information about support channel can always be found at:
• http://themeforest.net/item/ultimo-fluid-responsive-magento-theme/3231798/support 
We will respond as soon as possible (within 24 – 48 hours, usually faster). Please make sure you take a look at the available resources before submitting a support request.
Questions about Magento
Elements such as category management, product management, checkout process, payment methods (and many others) are Magento's core functionalities not related to the theme and they are beyond the scope of our support. How to get Magento support? If you have some questions about Magento itself, please refer to the following websites, almost every detail of Magento configuration was discussed there so you will find answers for most of your questions:
• Magento documentation:
The best place to start searching is the online Magento guide in which you can find description of all the basic Magento settings and many other useful information:
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http://docs.magento.com/m2/ce/user_guide/getting-started.html
• Magento Stack Exchange (Q&A):
http://magento.stackexchange.com/questions?sort=frequent
• Stack Overflow (Q&A):
http://stackoverflow.com/questions/tagged/magento2?sort=newest
• Magento's official forums:
https://community.magento.com/
Theme and Magento customization/modification support
Customization/modification of Magento and themes is a very large subject. So unfortunately custom modifications in the theme and in Magento are beyond the scope of our support. For more information about how you can customize this theme, please refer to chapter 5. Customization.
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2.3 Third-party extensions
Unfortunately we're unable to guarantee that all third-party extensions will work "out of the box" with our theme. It’s impossible for theme authors to make the theme compatible by default with all existing extensions because there are thousands of available extensions. 
This is extension author's responsibility. Each extension modifies theme/Magento functionality in different way, so it's not up to us how it will work. 
When you want to install an extension, the best option is to ask about details the authors of that extension – they will know better how the extension works, what elements of themes it overrides and how to integrate it with custom themes.
Only the “default” Magento theme is compatible with all third-party extensions, because all extensions are designed to work with it. But authors of the extension should provide detailed instruction about how to integrate the extension with custom themes, since nobody really uses “default” theme, everybody uses custom themes.
Generally all extensions can work with all themes but they sometimes have to be integrated manually. That’s because sometimes the extension and the theme override the same Magento template file so there can be a conflict. In such cases you need to customize the theme and merge two conflicting template files into one template file.
This isn't something specific to our themes, this is general rule for all Magento themes and extensions.
Support for extensions
Unfortunately third-party extensions are beyond the scope of our support. When you want to install an extension, the best option is to ask about details the authors of that extension. They should provide detailed instructions about their extension.
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