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* Note: Your Jira account is different from the customer account you use to buy the extensions in Magenest store.
Click on Sign up for an account
Sign up for a new Jira account
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After signing into your Jira account, you can choose IT Support/Get IT Help to report issues related to Magenest extensions (bugs, conflict, etc.)
Next up, fill in all the required information including your order ID, a summary of your issue. you can also provide your issue in details, admin account, FTP or SSH access, which are optional, but do help us greatly in assisting you. But note that once in a while, in order to solve an issue, we might require your server access.
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After filling up the form, click on Create to submit the ticket.
NOTE: We highly recommend that you should keep 1 open support ticket at a time so that the team can focus on the issues on your site without any confusion among tickets.
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