Thank you for trusting and purchasing Magenest extensions!
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To help us to better resolve your issues, please take these few things in mind.
Step 1: Get support portal link in product page
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You can find the support icon right below the product short description, it will take you straight to the corresponding Jira support portal.
Click on support icon in product page
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- When a new update is available, we will provide you with a new package containing our updated extension.
- You will have to delete the module directory and repeat the installing steps above.
- Flush the config cache. Your store and newly installed module should be working as expected.
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Support
- We will reply to support requests within 2 business days.
- We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other services such as customizing our products, installation and uninstallation service.
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