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ProductQuestion for Magento 2 by Magenest is an extension that allows customers made asking a to make ask question when customers have concerns about the product and products that they do not know any information about it. They Customers are likely to either look for a vendor with detailed descriptions, or look for a different product, or contact a store owner. This module helps not only time-saving, easy navigation, building trust but also helps for also for store owner limiting your can limit risk of losing prospective customers.
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- Number of questions to display - this option defines how many questions will be shown under the 'Product Questions' section at the product page. If the actual number of questions exceeds this value, the rest will be hidden under an expand link.
- Number of answers to display - this option defines how many answers will be shown under a question by default. If the actual number of answers exceeds this value, the one(s) with the lowest Helpfulness rating will be hidden under an expand link.
Email notifications tab:
In this tab, you can configure the notifications settings of the extension. Select the email form for each of the listed notifications type and email template notify product question.
Main Functions
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Underneath each product, there is a Product Question tab. A customer or guest can leave contact information and question. Customer can tick Private Question, this means visible to admin only or public( visible on product detail page) and click Ask and click Ask Question button. Question is sent successfully.
After customer
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have sent successfully, customer
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will be waited to approve by admin.
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Admin can view and manage customer's questions. Admin goes to the back-end, click on Marketing-> Manage question. Choose question to answer ->action->change status->enable.
After click edit of question that admin want to answer. Then, make the follow image below:
And customer wants to answer the question of admin, customer clicks on the question to answer.
-> Edit
Admin tick Enable and type the anwer.
When admin's answer is published, it will display in Product Question tab of front end.
Admin goes to the back-end, click on Marketing-> Manage answer. Choose Choose the answer that admin wants to display. Then then click on action Action->change>Change status->enable>Enable.
Moreover, customer can view question, answer, vote, search question follows Most helpful or Newest. Customer manage in question and answer in part product question of my account and manage edit notify-send email.
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Update
- When a new update is available, we will provide you with a new package containing our updated extension.
- You will have to delete the module directory and repeat the installing steps above.
- Flush the config cache. Your store and newly installed module should be working as expected.
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