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Table of Contents

Introduction to Magento Salesforce CRM Integration Extension

 

Magento Salesforce CRM Integration, taking advantage of Salesforce's API v34.0, is a powerful tool that help store-owners to synchronize data automatically between Magento site and Salesforce CRM.

For more information of the extensionhttp://store.magenest.com/magento-extensions/salesforce-crm-integration.html

Features

 

  • Allows synchronizing and updating Customers from Magento store into Salesforce CRM Leads, Contacts, Accounts
  • Allows synchronizing Orders from Magento store into Salesforce CRM Orders
  • Allows synchronizing Promotions from Magento store into Salesforce CRM Campaigns
  • Allows synchronizing and updating Products from Magento store into Salesforce CRM Products
  • Allows synchronizing Product Categories from Magento store into Salesforce CRM Price Book
  • Allows creating Custom Fields in and synchronizing Custom Invoices from Magento store into Salesforce CRM Custom Invoices
  • Allows synchronizing Custom Invoice Items
  • Allows creating Custom Fields in, synchronizing and updating Custom Customers from Magento store into Salesforce CRM Custom Customers
  • Allows creating Custom Fields in, synchronizing and updating automatically Custom Products from Magento store into Salesforce CRM Custom Products
  • Allows deleting customer and product's records in Magento once they are auto deleted in Salesforce CRM Leads, Contacts, Accounts, Custom Customer and Custom Product
  • Allows admins to select conditions to transfer old data from Magento store into Salesforce CRM
  • Reports about synchronizing old data
  • Supports mapping smartly and manually between Magento attributes and Salesforce fields or custom fields
  • Allows admins define the mapping fields in backend with ease
  • Admin can view the log to see what is synchronized between two apps

System Requirement

 

Your store should be running on Magento Community Edition version 1.18.x or 1.19.x and Enterprise Edition version 1.13.x or 1.14.x. 

Note: The module works base on using API, so make sure your salesforce edition had API by check the using version:

  1. Enterprise Edition ( API default)
  2. Unlimited Edition ( API default)
  3. Developer Edition ( API default)
  4. Performance Edition ( API default)
  5. Professional Edition ( API purchase separately)

The API package is not available if you use any other edition that's not listed above. See more here: https://help.salesforce.com/HTViewSolution?id=000005140&language=en_US

The Video Tutorial Playlist

(Go to the playlist link to view more: https://www.youtube.com/playlist?list=PLOgckfH7zlZtqLHy0328zpK3LFrZts687 )

 

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Configuration

 

Creating a new connected app

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  • First, log in backend Magento

Magento CRM integration

  • Go to System → Configuration → Salesforce intergration setting
  • Username: Your Salesforce login email
  • Password: Your Salesforce password
  • Client ID: 'Consumer Key' search in Setup →Create →App →Connected Apps in Salesforce.
  • Client Secret: 'Consumer Secret' search in Setup →Create →App →Connected Appsin Salesforce.
  • Security token : Receive via email register. Get from My Settings → Personal → Reset My Security Token

Hit Save config, your data configuration is ready to use

 

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Data Integration Settings

 

  • You can choose which data you want to sync from Magento to Salesforce
  • Click on Salesforce Integration tab –> Field Mapping

Magento salesforce extension

  • You can edit, export to CSV, change status or delete mappings.

Magento salesforce CRM

  • To add new mapping, Click on AddAdd New Mapping window will be immediately loaded

Magento salesforce synchronization software

  • Select Table: select table for new mapping
  • Salesforce field: choose Salesforce field
  • Magento field: Magento field's name
  • Status: default status is Active
  • Description: Description for this new mapping

When done, hit Save, your mapping will be included in the next sync.

Basic Functions

1. When a new account is registered in Magento store, a new Lead record will be synced in Salesforce

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  • A new product is added by store admin

Magento CRM module

  • A record has been added to Products

Magento salesforce ntegration

Advanced Functions with Custom Objects

Custom Objects

 

  • Custom Objects is a stand-out feature of SalesforceCRM, since it allows store admins and developers to create unique tables with fields of their favor.
  • in Magento, we have developed 3 Custom Tables: Custom Customer, Custom Products and Invoices(Since Salesforce doesn't support an Invoice table by default) and a minitable called ItemInvoice to give the admin a closer look at the products invoiced. Now what you need to do to make use of these tables is making some Custom Objects with the following steps:

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  • Things get a bit more tricky when it comes to this part, as you have to create an unique field for each table. In here we have created a Custom Customer Table with the default API name CustomCustomerc and an unique field Emailc.

magento crm softwaresalesforce magento integration



  • When you are done with creating, go to Salesforce's Configuration Site in Magento and fill in the needed information.

Magento salesforce CRM system


  • One small remind, you also have to create a table called InvoiceItem with the following config

Magento CRM integration system


  • One last step, in Magento, hit SalesforceCRM Integration –> Retrieve Field, your new Custom Table and fields are ready to use

Magento salesforce CRM integration program

Custom Tables Syncing

When a new account is registered or an existing one is edited, a new record will be added into Custom Customer

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When a customer is deleted from Magento, it will also be deleted from Salesforce's Accounts, Leads, Contacts and Custom Customers


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Updates

 

  • When a bug fix or new feature is released, we will provide you with the module's new package. All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
  • Flush the config cache. Your store and newly installed module should be working as expected.

 

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Support

 

  • We will reply to support requests after 2 business days.
  • We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
  • Support DOES NOT include other series such as customizing our products, installation and uninstallation service.

 


 

Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.

Magenest