This Page will guide you through the process that you will have to go through for us to perform the Installation Service (extra $50 on the base price) for all of our extensionextensions!
...
Provide information for installation via our support portal
After purchasing our Extension our Extension with Installation Service, please contact us at [email protected] with the information down below:navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for a new account. Note that the account on JIRA system is different from the account you used to purchase the extension on our store.
Then submit a support ticket with the following information
For Magento 2 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Your Order ID
- SSH Access
- Site URL/ Admin panel
- Admin account
- SSH Back-end Admin Access
- Directory Path to your Magento 2 installation. This is IMPORTANT, please get the path correct the Default Path is: \var\www\html\public_html
- Attached the order confirmation email from our store or Magento Marketplace
Example:
SSH access form:
Host : 132.148.xxx.xxx
User Name : thisisguest
Password : jkasd(*&asd9)(!
Root directory : \var\www\html\public_html
[Port] : 2231
Option 2: Provide Information via our Support Portal
After purchasing our Extension with Installation Service, please navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for an account if you do not have one already. Then submit an Installation Ticket with the following information formFor Magento 1 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Description: Your Order ID
- Priority: High
- Site URL/ Admin panel
- Admin account
- FTP access
- Admin Panel Information: SSH Acess, Back-end Admin Access, Directory Path to Magento 2 InstallationInvoice Number: Your Order Invoice Numberyour Magento installation