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Created: October 28nd, 2020 | By: Magenest | Support Portal: https://servicedesk.izysync.com/servicedesk/customer/portal/161

Introduction

Notification box for Magento 2 is a useful tool that informs your customers about important news such as order status updates, new products, available promotions & discounts, etc. in real-time in a quick and effective manner.

Features

Features for admin

• Push unlimited notifications for customers
• Create a notification box in the header section
• Set up 2 notification modes: Send immediately or schedule time
• Set up conditions to send notifications based on customer behaviors/customer attributes
• Create various types of notifications including 3 default types:  Abandoned cart reminders, Order status update, Review reminders
• Customize content, images, and URLs for each notification
• Design notification box
• Support notifications for guests
• Report performance of notifications
• Display subscription popup for unsubscribed customer

Features for customers

•  Receive 2 types of notification: Magento Popup Noti and Web Push.
• View all new important notifications in the notification box.
• View notifications on My Notification page.
• Mark important notifications, delete notifications, filter notifications by type.

System Requirements

Your store should be running on Magento 2.3.x

Configuration

On the admin sidebar, go to Stores > Configuration > Magenest > Notification Box 

General Settings

 General:

• Enable module: Choose Yes to enable Notification box extension.
• Server key và Sender ID: You need the server key and sender ID to enable the sending notification box features via Firebase. Click “How to get Server Key and Sender ID” to see the detailed guideline.

 Subscriptions Popup:

Apart from the default permission popup from the browser, the admin could also encourage customers to sign up for the newsletter via browser web push through Subscription Popup

• Ask customers to allow Web Push subscriptions: Enable this feature to display a popup asking to subscribe notification. 
• Content: Content of the popup
• Show popup on page after (seconds): Period of time (by seconds) that popup will be displayed after customer visit the website 
• Set time to resend popup (seconds): Period of time (by seconds) that popup will be redisplayed if the customer click “Remind me later” 

 Web push notifications:

Maximum numbers of web push for customer per day: Set the maximum numbers of web push for a customer per day so customers will not be bothered. 

 Notification Box:

• Number of notifications on box: Set the maximum numbers of notification that could be displayed in the notification box. (Image 3)
• Maximum notifications in My Notifications on My Account Page: Set the maximum numbers of notification could be displayed in My Account > My Notification tab (Image 4)
• Box Position: Position of the notification box
• Box Width: Notification box’s width
• Maximum character number of description: Set the maximum number of characters in the notification’s description 
• Theme color: Theme color of the notification box
• Unread notification color: Theme color of the unread notification box

Main functions for admin

(1) Notification Types

All generated types of notification will be saved here

Admin can add new notifications type or edit available notification types.

On the admin sidebar, go to Notification Box >>> Notification Types

 Add new notification type

 Edit notification type

• Name: notification type’s name
• Description: Description of notification type
• Can be filtered?: This notification type could be filtered on My Notification page or not. 
• Image: notification type’s image

 Three default notification types

 Set abandoned cart time (hours)

When the customer has not finished their payment, after a period of time their cart will be considered as abandoned.

 Review Reminder

Remind customers to write reviews with specific order status

 Order Status Update:

Customer will receive notification after one of 12 order status

(2) Notification Information

On the admin sidebar, go to Notification Box >>> Notification Information

 Notification Information

All generated notifications will be saved here

Admin can add new notification or edit available notification.

• - Enable: Enable to send notification
• - Name: Notification’s name
• - Description: Notification’s content
• - Store View: Only registered customers of this store view could receive notifications.  
• - Customer Group: Customer groups receive notifications. 
• - Redirect Url: Redirect link when the customer clicks on the notification
• - Notification Type: notification type
• - Send Time: Schedule time to send notification

 Edit notifications

 Add new notifications

 Setting time to send notifications

• Send immediately: Once the conditions are met, the notification will be sent immediately

• Schedule Time: Schedule specific time to send notification (will not be set for default notification type)

• Send after the trigger condition: Notification will be sent after this period of time.

 (3) Report

View report with a specific time, and the number of Total Subscribers, and Total Unsubscribers and customers’ actions.

On the admin sidebar, go to Notification Box >>> Report

 Subscribers: 

• The line chart shows the number of people who subscribe to notifications by day.
• The table displays details of customers who register to receive notifications.

 Web Push: Statistics of types of notifications, the number of notification was sent through Firebase, the total number of clicks on Firebase notifications.

Functions on the front-end

 See popup when visiting the website.

 View the notification box.

 View customer’s Notification Page

• Customers can view their full notifications on this page
• Customers can mark (star) important notifications, delete notifications, filter notifications by type

Update

• When a bug fix or new feature is released, we will provide you with the module's new package.
• All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
• Flush the configure cache. Your store and newly installed module should be working as expected.

Support

• We will reply to support requests within 2 business days.
• We offer lifetime free updates and 6 months of free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
• Support DOES NOT include other services such as customizing our products, installation, and uninstallation service.