Thank you for purchasing our extension. If you have any question that is beyond the scope of this document, do not hesitate to leave us an email.
Created: 20/09/2016 | By: Magenest | Support Portal: https://servicedesk.izysync.com/servicedesk/customer/portal/25
Configuration
In order to get your extension up and running properly, we highly recommend that you make the configuration correctly from the beginning.
To configure the Fanpage Live Support, on the Admin sidebar, go to Marketing > Messenger Live Support > Fanpage Live Support Settings.
On the Fanpage Live Support Settings page
- Enable Fanpage Live Support: Select Yes to enable live support on the storefront.
- Use Small Header: Select Yes to use the small version of the page header.
- Show Cover Photo: Select Yes to include the cover photo of the admin in the header.
- Show Friend's Face: Select Yes to display customers' friends profile pictures when they like a post on the timeline.
- Facebook Page Link: Input your Facebook page's URL.
- Facebook App ID: Input your Facebook App ID. To get the App ID, please navigate to this Link and create an app.
- Enable Messenger Live Chat: Select Yes to enable the live chat feature.
- Greeting Message: Enter a custom greeting message that suits your business.
- Theme Color: Select a color that goes the best with your website. The Facebook color by default is #0084ff.
- Page ID: Input your Facebook page's ID. To get the ID, on your Facebook page, go to About > Page ID.
Frontend Display
After finishing all the configuration, the customers will be able to see the Messenger integration displayed on the storefront.
- Fanpage live support box display
- Messenger live chatbox display
Update
- When a bug fix or new feature is released, we will provide you with the extension's new package.
- All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
- Flush the config cache. Your store and newly installed extension should be working as expected.
Support
- We will reply to support requests after 2 business days.
- We will offer a lifetime free update and 6 months of free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other series such as customizing our products, installation and uninstallation service.
Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.