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Created: 06/06/2016 | By: Magenest | Email: [email protected]
Magento 2 Follow Up Emails extension for Magento 2 is a powerful extension which allows you to keep a healthy interaction with your customers. You will be able to create flexible rules for both follow up emails and SMS to send them to your customers. This plays an important role to create successful and effective marketing campaigns. Thus, it will help to improve and boost sales for your business as well as getting closer to your customers.
At Magento 2 back end, we created many available events such as Abandoned Cart, Customer Birthday, Customer Registration, Order Is Placed, Order Obtained Status Pending Payment and more in Ultimate Follow Up Email extension. You only choose events that they want to create and set them by entering some fields such as the content email, the content SMS, time to send emails/SMS and so on. Then, they will automatically send to customers. This is really useful and convenient for the business because the owner store can easily control contents sent and choose the best time to send your email marketing campaigns.
Especially, for the most common events are Abandoned Cart and Customer Birthday, we will provide great features in this extension.
Do you wonder how to send an automatic follow up email/SMS to customers ?
It is very simple. When customers interact with the events created, the system will automatically send follow up email or SMS to customers.
One of the problems that most of the stores are facing now is emails sent automatically from their system to customers sometimes be recognized as spam and customers almost forget about them. It is definitely a regret, which effects considerably to your business situation. However, you do not need to worry, we have examined this problem and find out a solution. By allowing connection with Mail Chimp, it will limit the risk that mails being recognized as spam to a minimum. And this will result in the higher possibility that your automatic emails will be sent directly to the customer's inbox and got more concern from them.
If you think these above features are amazingly wonderful, you will truly be impressed by a fact that this system allow you to send directly SMS to your customers by integrating with Nexmo. The system will allow you to send SMS to customers after they place order, register an account or subscribe newsletter.
What is Nexmo?
Nexmo offers a global SMS API which allows you to send messages to all but four countries and receive inbound messages via virtual numbers in twenty eight countries. It helps your business:
+ More security, lower latency.
+ Better delivery rates.
+ Free inbound SMS.
Nowadays, most people have owned at least a smartphone. It's definitely amazing when your messages can be sent directly to the customer's phone. And we say for sure that Ultimate Follow Up Emails is all you need, and indeed it's really more thank you desire.
The following is all of things you need to use our Ultimate Follow UP Email and SMS Extension.
System Requirements
Your store should be running on Magento Edition version 2.x.x.
Go to Store > Configuration > Magenest > Ultimate Follow Up Emails.
Set the following fields:
Time to be consider as abandoned cart: Set the time after that the cart is consider as abandoned.
Enable: set the status for this integration.
API key: Enter the API key to use.
To get the API key, you need to have a MailChimp acount. If you don't have, please click on this link: http://mailchimp.com/.
Note: You can choose where email which is sent, from your website or Mandrill.
Make mobile number of customer:
Allow mobile field input in customer register form:
NexMo has been integrated so that the customer can send an sms to customers' phone.
Enable: choose Yes to enable this option.
API key: Nexmo API Key.
API secret: Nexmo API Secret key.
We created a Ultimate Follow Up Emails menu which allows you to set and manage email and sms.
Firstly, set rules related to the email type which suits their business strategy such as abandoned cart, customer birthday and so on, by clicking on Magenest FollowUp Email > Trigger Rules.
At Rule screen, you can manage the entire existing rules such as the number of created rules, rule status and so on.
To create a new rule, click on New Rule button.
Then, select an event to send follow-up emails.
Event types:
| Event Title | Event Description |
| Abandoned Cart | |
|---|---|
| Abandoned Cart | This event allows sending email reminders to the customers who added any amount of products to their shopping cart and for some reason left the store without a purchase. |
| Customer | |
| Customer Registration | Send emails to customers when they created an account at the store |
| Customer Birthday | Send birthday greetings to the store customers |
| Newsletter Subscribe | |
| Customer Subscribe | Send emails to customers when they subscribed to the Newsletter |
| Customer Unsubscribe | This event cancels the subsequent notifications in case a customer clicks the unsubscribe link |
| Wishlist | |
| Wishlist Item Reminder | Send emails to remind customers about their wish list |
| Wishlist Item Back in Stock | Send emails to customers when items in their wish list back in stock |
| Wishlist Item On Sales | Send emails to customers When items in their wish list on sales |
Click on Save button to continue the next step.
Enter the general information include Rule Name, Status, Active From-To, Websites and Customer Groups.
Go to Magenest FollowUp Email > Trigger Rules and open a rule and click the Conditions tab.
Setting up rules allows you to set additional conditions based on customer details, who will receive certain emails. You can use Customer, Shopping Cart, Order, Shipping Address, Wishlist conditions.
In this section you can add email instances that would be sent to a customer when the rule gets triggered. Remember you must add at least 1 email when creating a rule.
To add new email to mail chain, follow these steps:
Press Add New Template.
Template Name, Template Subject and Template Content fields will be taken from the template and processed with the filter. The Sender Name and Sender Email fields are ignored by the extension, it uses the values specified in the Configuration (Gmail Account).
You can insert variables in email template and preview email after editing.
Then go to Magenest FollowUp Email > Rule, follow Email Chain Tab.
Select when the triggered message will be sent.
By default, it will send immediately after a triggering event (0 days 0 hours 0 minutes). You can choose set times from as short as one minute to as long as few years after the trigger’s criteria is met.
Select Email Template, which will be sent.
Message Content: The message you want to send to customers
Day, hour, minute: Set sending time exactly by day, hour and minute
Note: You can set more than one SMS for a rule to send customers.
Go to Magenest FollowUp Email > Rule, open rule and follow tab Google Analytics.
Fill in the required fields:
Save the trigger.
After configuring Google Analytics Campaign, extension will automatically add special get params to all links in email. Thus, you don't need to do additional configuration adjustments. (i.e. url http://example.com/about-us/ will be converted to http://example.com/about-us/?utm-source=email&utm-medium=trigger-email&utm-name=review-request).
To track Google Analytics Campaign log in into your Google account and go to Traffic Sources > Campaigns. Select campaign source from the list.
To create Coupon, go to Marketing > Cart Price Rules.
Then, navigate to Magenest FollowUp Email > Trigger Rules, follow Coupons Tab.
In the Coupon section of extension you can search your cart price rule by type 3 characters for search auto complete. The extension will show 3 nearest results for you. Enter the promotion coupon you want for rule.
In addition, you can set time available for the coupon. This coupon is active right after sending follow up email.
Go to Magenest FollowUp Email > Mail Logs.
In the mail log grid, you can view any of the currently scheduled, already sent, failed and cancelled emails. The grid shows the status, created at/ sent at time stamps, rule details (rule ID, rule name) and recipient details email address).
You can delete or change the status of the emails.
You can also apply certain actions to any of the queue items - Preview, Cancel and Send Now (the latter sends the selected email(s) instantly, disregarding their schedule or status)
Go to Magenest FollowUp Email > Sms Logs.
In the Sms log screen, you can view and manage all of things related sms, including: ID, status( queued, sent, failed, cancelled), Rule ID, Recipient Name, Recipient Mobile, Send At and Created At.
Furthermore, the store owner also can send a manual email by selecting Send now or cancel it.
Go to Magenest FollowUp Email > Abandoned Carts.
Manage your customers' abandoned carts in this section, including:
Go to Magenest FollowUp Email > Abandoned Cart Charts.
This section is divided into 2 parts: Abandoned Cart Line Chart and Abandoned Cart Rates which are really helpful for catching the behavior of customers by statistics.
The sample event in here is birthday.
Go to Magenest FollowUp Email > Customer Birthdays.
Collect your customers' date of birth in this section. Especially, our extension allow you to search by month, date. This will help the store owner search as well as manage an easy way.
Go to Magenest FollowUp Email > Email Campaign Charts
This section is divided into 2 parts: Emails Line Chart and Emails Opening Rates and Clicking Rates which are really helpful for catching the behavior of customers by statistics.
Dear {{var customerName}}
<br>
We notice you have abandoned cart
<br>
{{var cart}}
<br>
Please click <a href="{{var resumeLink}}" > Resume Cart </a> to complete the order.
<br>
We gift you a coupon with code {{var coupon.code}}
<br>
|
Dear {{var customerName}}
Happy birthday .
We gift a coupon $50 {{var coupon.code}}
Thank you |
The following is an abandoned cart email that they received when customers added items into their cart but they did not check out.
All of things in this email such as the email content, attached files are set when admin created the abandoned cart rule at back end.
This is great feature that we brings for you in this extension. Besides sending emails, you can directly send SMS to customers' mobile.
When a customer creates a new account, they will be required to enter their mobile if the owner store want to use this feature.
Note: the customer need to enter their exact phone because the system will send an sms to this phone.
The following is an sms which is sent to customer.
As you can see the screen that we captured here. It is no doubt that customers will fell very happy when they received meaningful wishes in their birthday.
This is really useful and fantastic tool to get closer to your customers.
Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.
