This Page will guide you through the process that you will have to go through for us to perform the Installation Service (extra $50 on the base price) for all of our extensions!
Provide information for installation via our support portal
After purchasing our Extension with Installation Service, please navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for a new account. Note that the account on JIRA system is different from the account you used to purchase the extension on our store.
Then submit a support ticket with the following information
For Magento 2 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Your Order ID
- Site URL/ Admin panel
- Admin account
- SSH Access
- Directory Path to your Magento 2 installation. This is IMPORTANT, please get the path correct the Default Path is: \var\www\html\public_html
SSH access form:
Host : 132.148.xxx.xxx
User Name : thisisguest
Password : jkasd(*&asd9)(!
Root directory : \var\www\html\public_html
[Port] : 2231
For Magento 1 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Your Order ID
- Site URL/ Admin panel
- Admin account
- FTP access
- Directory Path to your Magento installation
FTP access form:
Server: 185.xx.xxx.xxx
Username: [email protected]
Password: %&#*(&$)@*
Port: 21
Our installation service will be carried out within 2 business-day time in case you provide all required access information.
If you have any questions, do not hesitate to contact our support team at [email protected], we are happy to assist you.