Thank you for purchasing our extension. If you have any questions that are beyond the scope of this document, do not hesitate to leave us an email via our email address below.

Created: 05/03/2017 | By: Magenest | Support Portal: http://servicedesk.izysync.com/servicedesk/customer/portal/119

Introduction

Hightlight Features

• Change the callback feature in the backend to show the callback button in the frontend, which allows customers to register their information and receive the notifiable email from the site admin.

• Follow the backend callback information based on when merchant communicated to a particular customer or not.

• Change the setting to display the preferred Time To Call option for customers.

System Requirements

Your store should be running on Magento 2 Community Edition version  2.1.x. 

Configuration

How to install Magenest product question on Magento 2

 Navigate to your Backend of Magento 2 -> Products->Settings

Install general options such as below picture:

                                                      Call to order Phone no: it is the telephone number that customers use to order 

Click on Save Config button. Configuration ís actived

Main Functions

• Save Customer's information

In frontend of extension, you will choose the product that needs buying. Nextly, click Call back button.

Home page will redirect to new page. Call Back Information site allows to enter information: name, email, phone, preferred time to call and note. 

In Preferred time to call, the call will be counted since customers set time properly.

•  Create Email Templates

    At the back end, clicking Products and choose Email Templates:

           Appearing Email Templates form, click Add New Rule to create new email template

       Entering Template and Content then press Save Staff button. New Email Template is saved successfully.

• Send notification via email

  In Manage Call Backs catalogue, user can edit personal information and send notification to email.

          Edit information and set email template: 

         Send email to customer

         Intermediately, customer have received email from Main Website Store:

•   Report Call To Order

             In Report item, click View product to report how many people that called. 

Update

• When a new update is available, we will provide you with a new package containing our updated extension.
• You will have to delete the module directory and repeat the installing steps above.
• Flush the config cache. Your store and newly installed module should be working as expected.

Support

• We will reply to support requests after 2 business days.
• We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
• Support DOES NOT include other series such as customizing our products, installation and uninstallation service.

Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.

Magenest