Thank you for purchasing our extension. If you have any questions that are beyond the scope of this document, do not hesitate to leave us an email via our email address below.
Created: 05/03/2017 | By: Magenest | Support Portal: http://servicedesk.izysync.com/servicedesk/customer/portal/119
Your store should be running on Magento 2 Community Edition version 2.0.x or 2.1.x.
Navigate to your Backend of Magento 2 -> Marketing->Settings
Change the extension status (Is Enable) to Yes and configure the extension as below:
On the Interface Settings tab:
Email notifications tab:
In this tab, you can configure the notifications settings of the extension. Select the email contact display (which will change the display name of the email sender) and email template used for sending notification to customers question.
After you install this extension, there will be a Product Question tab. Customers will be able to ask questions about a products. If they tick the Private Question option, the question can only be seen in the backend menu of the extension (instead of appearing on the product page). Then lick Ask Question button to send the question.
After being sent, the questions will wait to be approved by admin. To approve questions, go
to the back-end, click on Marketing-> Manage question-> Edit
Tick on Enable to show the question on frontend and type the anwer.
When admin has published the answer, it will be shown in the Product Question tab of the product:
To display or hide an answer on the product page, go to the back-end, click on Marketing-> Manage answer.
Next choose the answer that admin wants to display/hide, then click on Actions->Change status->Enable/Disable.
For customers, they can vote for questions, search for questions or filter the Most helpful or Newest questions
In the customer Dashboard, on the Product Questions tab on front end, customers can view details of questions they have asked
When admins answer your questions, a notification email will be sent to you
Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.