Thank you for purchasing our extension. If you have any questions that are beyond the scope of this document, do not hesitate to leave us an email via our email address below.

Created: 08/02/2017 | By: Magenest | Support Portal: http://servicedesk.izysync.com/servicedesk/customer/portal/113

Introduction

Documentation > 2. Product Questions User Guide > product-question.png

ProductQuestion for Magento 2 by Magenest is an extension that allows customers made asking a question when customers have concerns about the product and do not know any information. They are likely to either look for a vendor with detailed descriptions, or look for a different product, or contact a store owner. This module not only time-saving, easy navigation, building trust but also helps for store owner limiting your risk of losing prospective customers.

Hightlight Features

1. Show list question, answer -> product detail
2. Add product question, answer -> (wait admin approve)
3. Vote question (customer login ) -> query question by vote, by created at -> search question
4. Customer manage in question and answer!
4. Customer manage edit notify-send email
5. Admin manage all question and answer (edit, approve question and answer)

System Requirements

Your store should be running on Magento 2 Community Edition version 2.0.x or 2.1.x.

Configuration

Set Up The Integration On Magento 2

Navigate to your Backend of Magento 2 -> Marketing->Settings

Set up some configurations such as below table:

Interface Settings tab:

Number of questions to display - this option defines how many questions will be shown under the 'Product Questions' section at the product page. If the actual number of questions exceeds this value, the rest will be hidden under an expand link.
Number of answers to display - this option defines how many answers will be shown under a question by default. If the actual number of answers exceeds this value, the one(s) with the lowest Helpfulness rating will be hidden under an expand link.

Email notifications tab:

In this tab, you can configure the notifications settings of the extension. Select the email form for each of the listed notifications type and email template notify product question.

Main Functions

Ask a question

Underneath each product, there is a Product Question tab. A customer or guest can leave contact information and question. Customer can tick Private Question, this means visible to admin only or public( visible on product detail page) and click Ask Question button. Question is sent successfully. After customer having sent successfully, customer going to be waited to approve by admin.

Documentation > 2. Product Questions User Guide > 03-Magento-2-Magenest-product-detail-question.png

Admin can view and manage customer's questions. Admin goes to the back-end, click on Marketing-> Manage question. Choose question to answer ->action->change status->enable.

After click edit of question that admin want to answer. Then, make the follow image below:

Documentation > 2. Product Questions User Guide > 08-Magenest-Magento-2-Manage-Question.png

And customer wants to answer the question of admin, customer clicks on the question to answer.

Admin goes to the back-end, click on Marketing-> Manage answer. Choose the answer that admin wants to display. Then click on action->change status->enable.

Moreover, customer can view question, answer, vote, search question follows Most helpful or Newest. Customer manage in question and answer in part product question of my account and manage edit notify-send email.

Update

When a new update is available, we will provide you with a new package containing our updated extension.
You will have to delete the module directory and repeat the installing steps above.
Flush the config cache. Your store and newly installed module should be working as expected.

Support

We will reply to support requests after 2 business days.
We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
Support DOES NOT include other series such as customizing our products, installation and uninstallation service.

Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.

Magenest