a. Refund offline
On the order detail page, click on Refund Offline to process a refund for the order.
b. Refund online
To process an online refund, admin need to create the credit memo for the order.
On the order detail page, click on Invoices on the left tab.
Click on View under Action column.
Go to the invoice page, click on Credit Memo.
- Select refund reason, there are 2 options: Customers change their mind and The item is out of stock.
- Select Refund Online option.
