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Created: 08/07/2016 | By: Magenest | Support: http://servicedesk.izysync.com/servicedesk/customer/portal/44
Introduction
Abandoned Cart Email extension for Magento 2 is a powerful extension which allows merchants to remind customers about their abandoned cart, which has been selected and left without being paid on store, via email or SMS. This is a necessary solution to enhance customer service and remind customers to comeback for purchasing. Moreover, it enables merchants to get closer to customers as well as recover lost revenue for the business.
Please view more detail here: Abandoned Cart Email
Feature list
Set time to set a cart as being abandoned.
Create a range of campaigns with flexible rules.
Manage Blacklist and unsubscribers.
Manage Notification Log.
Track Abandoned Cart and Email Campaign statistic.
Apply automatic coupons for different emails & SMS.
Integrate Google Analytics Campaign.
Log cron-jobs
Four available email templates.
Insert variables in email template and preview email after editing.
System Requirements
Your store should be running on Magento Community Edition version 2.0.0 and more.
Configuration
General Configuration
You can configure the extension's general settings in Store > Configuration > Magenest > Ultimate Follow Up Emails.
Admin need to set the following fields, consist of:
- Email Sender.
- BBC name.
- BBC email.
- Time to be consider as abandoned cart.
- Status of Mandrill Integration.
- API key.
Integrate with MailChimp
Firstly, you need to have a MailChimp acount.
If you don't have, please click on this link: http://mailchimp.com/.
Then, you only enter API key to use.
Note that you can choose where email which is sent, from your website or Mandrill.
Mobile number of customer
This is the best feature that we bring for the store owner. To use this feature, admin need to set some fields for them .
*Allow mobile field input in customer register form
+Yes: If you choose yes, there is a mobile input field in customer's registration form.
+No: If you choose no, there is not a mobile input field in customer's registration form.
*Make mobile number of customer
Yes: If you choose Yes the mobile input is required field.
No: If you choose No the mobile input is not required field although this field can remains displayed.
NexMo Integration
We integrated with NexMo allowing admin to be able to send an sms to customers' phone.
After setting at Mobile number of customer, admin need set some fields related Nexmo, including:
+ Enable: Admin choose Yes if admin want to enable this option.
+ API key.
+ API secret.
4. Setting Up Rules
We created a Ultimate Follow Up Emails menu which allows admin to set and manage email and sms.
Firstly, admin need to set rules related the email type which suits their business strategy such as abandoned cart, customer birthday and so on, by clicking on Marketing > Rule.
At Rule screen, admin can manage the entire existing rules such as the number of created rules, rule status and so on.
To create a new rule, admin only click on New Rule button.
Then, admin need to select a event that they want.
Events
The extension supports these events:
Event Title | Event Description |
Abandoned Cart | |
---|---|
Abandoned Cart | This event allows sending email reminders to the customers who added any amount of products to their shopping cart and for some reason left the store without a purchase. |
Customer | |
Customer Registration | Send emails to customers when they created an account at the store |
Customer Registration No Purchase In Period | This event allows sending emails to the registered customers who didn't purchase anything in a period time |
Customer Birthday | This event allows sending birthday greetings to the store customers |
Order | |
This event allows sending emails to the customers upon any change in the order status like: | |
Order placed | When an order is placed |
Order Obtained Status Pending Payment | When an order captures updates of pending payment status |
Order Obtained Status Processing | When an order obtained Processing status |
Order Obtained Status Closed | When an order obtained Closed status |
Order Obtained Status Completed | When an order obtained Completed status |
Order Obtained Status Holded | When an order obtained Holded status |
Order Obtained Status Cancelled | When an order obtained Cancelled status |
Order Obtained Status Payment Review | When an order obtained Payment Review status |
Newsletter Subcribe | |
Customer Subcribe | Send emails to customers when they subcribed to the Newsletter |
Customer Unsubcribe | This event cancels the subsequent notifications in case a customer clicks the unsubscribe link |
Wishlist | |
Wishlist is shared | Send emails to customers when they shared their wishlist |
Wishlist is abandoned in period | Send emails to customers when their wishlist was abandoned in a period time |
Click Save button to continue the next step. Admin will need to set some information here.
Rule Information
General information include Rule Name, Status, Active From-To, Websites and Customer Groups.
Condition
Go to Marketing > Ultimate Follow Up Emails > Rule and open a rule and click the Conditions tab.
Setting up rules allows you to set additional conditions based on customer details, who will receive certain emails.
You can use Customer, Shopping Cart, Order, Shipping Address, Wishlist conditions.
Email Chain
In this section you can add email instances that would be sent to a customer when the rule gets triggered. Remember you must add at least 1 email when creating a rule.
To add new email to mail chain, follow these steps:
*Case 1:
- Go to Marketing > Communications > Email Template and open the rule.
Press Add New Template.
Template Name, Template Subject and Template Content fields will be taken from the template and processed with the filter. The Sender Name and Sender Email fields are ignored by the extension, it uses the values specified in the Configuration (Gmail Account).
You can insert variables in email template and preview email after editing.
Then go to Marketing > Ultimate Follow Up Emails > Rule, follow Email Chain Tab.
Select when the triggered message will be sent.
By default, it will send immediately after a triggering event (0 days 0 hours 0 minutes). You can choose set times from as short as one minute to as long as few years after the trigger’s criteria is met.
Select Email Template, which will be sent.
*Case 2:
Navigate to Marketing > Ultimate Follow Up Emails > Rule, follow Email Chain Tab.
- Select when the triggered message will be sent.
- Select Add new email Template in dropdown email template menu. You be led to a popup screen that allow you to write your template.
Especially, admin can attach one or more files into email in order to send customers.
SMS
In this section, admin need to set some fields if they want to use this sending sms feature, including:
+ Message Content.
+ Day, hour, minute.
Then, admin need to set time to
Especially, admin can set one or more SMS for a rule to send customers.
Google Analytics
To configure Google Analytics Campaign, follow these steps:
- Go to Marketing > Ultimate Follow Up Emails > Rule, open rule and follow tab Google Analytics.
- Fill in 3 required fields:
- Campaign Source - Identifies a search engine, newsletter name, or other source.(i.e. email, follow-up-email, newsletter)
- Campaign Medium - Identifies a medium such as email or cost-per-click. (i.e. cpc, banner, email).
- Campaign Name - Identifies a specific product promotion or strategic campaign. (i.e product, promo code, or slogan).
Also, you can optionally fill in other fields: - Campaign Term - Identifies paid keywords.
- Campaign Content - Differentiates ads or links that point to the same URL.
- Save the trigger
After configuring Google Analytics Campaign, extension will automatically add special get params to all links in email. Thus, you don't need to do additional configuration adjustments. (i.e. url http://example.com/about-us/ will be converted to http://example.com/about-us/?utm-source=email&utm-medium=trigger-email&utm-name=review-request).
To track Google Analytics Campaign log in into your Google account and go to Traffic Sources > Campaigns. Select campaign source from the list.
Coupon
Navigate to Marketing > Ultimate Follow Up Emails > Rule, follow Coupons Tab.
At first, you need to create some Cart Price Rules then select the Specific Coupons value in the Coupon field and check the Use Auto Generation box.
In the Coupon section of extension you can search your cart price rule by type 3 characters for search auto complete. The extension will show 3 nearest results for you. Enter the promotion coupon you want for rule.
5. Mail Log
- Go to Marketing > Ultimate Follow Up Emails > Mail Log.
In the mail log grid, you can view any of the currently scheduled, already sent, failed and cancelled emails. The grid shows the status, created at/ sent at time stamps, rule details (rule ID, rule name) and recipient details email address).
You can also apply certain actions to any of the queue items - Preview, Cancel and Send Now (the latter sends the selected email(s) instantly, disregarding their schedule or status)
6. SMS Log
Go to Marketing > Ultimate Follow Up Email > Sms Log.
In the Sms log screen, admin can view and manage all of things related sms, including: ID, status( queued, sent, failed, cancelled), Rule ID, Recipient Name, Recipient Mobile, Send At and Created At.
Furthermore, the store owner also can send a manual email by selecting Send now or cancel it.
7. Abandoned Cart List
Go to Marketing > Ultimate Follow Up Email > Abandoned Cart List.
Manage your customers' abandoned carts in this section, including:
- Customer Email.
- Customer First Name.
- Customer Last Name.
- Update At.
- Email Status.
8. Customer Birthday Collect
Go to Marketing > Ultimate Follow Up Email > Customer Birthday.
Collect your customers' date of birth in this section. Especially, our extension allow admin to search by month, date. This will help the store owner search as well as manage an easy way.
9. Testing Rule
Note
Please note this testing only apply for abandoned cart and customer birthday rule!
To test abandoned cart rule, follow these steps:
- Go to Marketing > Follow Up Emails > Rule.
- At top right corner press Emulate Hourly Cron..
- Extension will send all email (chains) associated with the abandoned card rule for each selected store.
To test customer birthday rule, follow these steps:
- Go to Marketing > Ultimate FollowUp Emails > Rule.
- At top right corner press Emulate Daily Cron.
- Extension will send all email (chains) associated with the customer birthday rule for each selected store.
10. Sample Email Template
Abandoned carts reminder
Dear {{var customerName}} <br> We notice you have abandoned cart <br> {{var cart}} <br> Please click <a href="{{var resumeLink}}" > Resume Cart </a> to complete the order. <br> We gift you a coupon with code {{var coupon.code}} <br>
Happy birthday email template
Dear {{var customerName}} Happy birthday . We gift a coupon $50 {{var coupon.code}} Thank you
11. Display the notification at navigation bar
At front end, we created a bell notification at the navigation bar.
Customer only need to sign in by entering their email and password which they used when creating the account.
The figure will be shown on the bell corresponding with the number of emails which customers unread.
12. Integration with Madrill to send email
The following is an abandoned cart email that they received when customers added items into their cart but they did not check out.
All of things in this email such as the email content, attached files are set when admin created the abandoned cart rule at back end.
13. Integration with Nexmo to send SMS
This is great feature that we brings for you in this extension. Besides sending emails, you can directly send SMS to customers' mobile.
When a customer creates a new account, they will be required to enter their mobile if the owner store want to use this feature.
Note that the customer need to enter their exact phone because the system will send an sms to this phone.
The following is an sms which is sent to customer.
As you can see the screen that we captured here. It is no doubt that customers will fell very happy when they received meaningful wishes in their birthday.
This is really useful and fantastic tool to get closer to your customers.
Update
- When a new update is available, we will provide you with a new package containing our updated extension.
- You will have to delete the module directory and repeat the installing steps above.
- Flush the config cache. Your store and newly installed module should be working as expected.
Support
- We will reply to support requests after 2 business days.
- We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other series such as customizing our products, installation and uninstallation service.