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Created: 08/07/2016 | By : Magenest | Support: http://servicedesk.izysync.com/servicedesk/customer/portal/44
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Abandoned Cart Email extension for Magento 2 is a powerful extension which allows merchants to remind customers about their abandoned cart, which has been selected and left without being paid on the store, via email or SMS. This is a necessary solution to enhance customer service and remind customers to comeback come back for purchasing. Moreover, it enables merchants to get closer to customers as well as recover lost revenue for the business.
Please view more detail here: Abandoned Cart Email
Feature list
Set the time to set a cart as being abandoned
Create a range of campaigns with flexible rules
Generate coupons to encourage customers to recover their carts
Manage Blacklist and unsubscribers
Manage Notification Log
Track Abandoned Cart and Email Campaign statistics
Apply automatic coupons for different emails & SMS
Integrate Google Analytics Campaign
Log cron-Cron jobs
Four available email templates
Insert variables in email template and preview email after editing
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Enable Module: Enable/Disable Abandoned Cart Email
Email Sender: Select the email address to send the abandoned cart email from. You can configure these email addresses in Stores > Configuration > General > Store Email Addresses.
BBC Name: Enter the name of the blind carbon copied receiver.
BBC Email: Enter the email address of blind carbon copied receiver.
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If Yes, the attached coupon is available only when receivers have an account on store already or register for a new one on the link attached in the mail.
If No, the coupon will be applied for all abandoned cart email receivers, including both registered customers and guests.
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NexMo allows you to remind your customers about their abandoned cart by sending sms SMS messages to their phone number.
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Enable: Enable/Disable this method
API key: enter Nexmo API Key.
API secret: enter Nexmo API Secret key.
From: Enter the mobile number which is used to send follow up messages to customers.
- Allow mobile field input in customer register form: If you enable this, the mobile number input field will be added in the customer's registration form.
- Make mobile number a required field: Set the the mobile number field as required, customers must fill in this field before submitting the form.
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Opens: the number of messages have has been seen by receivers.
Clicks: the number of clicks on attached links or buttons.
Carts Restored: the number of carts that customer customers go back for.
From Date: time that rules are active.
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Action: choose the action to delete or edit the rule.
In order to create a new rule, click on the Add New Rule button.
Create an abandoned cart rule
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Rule name: This name will be used in Magento 2 back end for management
Description: Short description for of the rule
Status: Activate/ Deactivate the rule
From: Set the start date for the rule
To: Set the end date for the rule
Store View(s): Choose the store view(s) you want to apply the rule
Customer Groups: Choose customer group to apply the follow-up rule
Discard Subsequent Rule: To stop processing other rules after this rule is applied, set Discard Subsequent Rules () to “Yes.” This safeguard prevents customers from receiving multiple discounts for the same cart.
Priority: Enter the ordinal number to prioritize the rule. (0 is the highest priority)
- Cancel Condition When: There are 3 situations to cancel the rule automatically - Link from Email Clicked, Any product went out of stock, and All products went out of stock. You can select one or more situations for the rule.
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Email Chain:
Upload the attachments of the follow-up email. You can upload both images and documents. The format supported are jpg, jpeg, gif, png, pdf, doc, docx, tx.
Click on “Add email in chain” button to create a new email chain.
- Select the email template for the email chain. You can create a new email template(s) in Marketing > Email Templates.
Coupon settings:
- Enable Coupon: To add a coupon code to this follow-up email
- Type: There are 3 options for the coupon:
Percent of product price discount
Fixed amount discount
Fixed amount discount for the whole cart - Discount Amount: Enter the coupon code value. The unit of the discount amount depends on the type of coupon
- Expired in (days): the expiry time of the coupon in day(s)
- Max Qty Discount: Set the maximum quantity of products in a cart that the discount code is applied. For example, if the maximum quantity is 5 items, then the customer cannot apply the coupon code for a cart with 6 items.
- Discount Qty Step (by X): Sets the number of products represented by “X” in a “Buy X Get Y Free” promotion
- Use Shopping Cart rule: Tick in the checkbox and select a cart price rule from the drop-down list
SMS tab:
Click on “Add SMS in chain” button to create a new SMS chain. You can add unlimited SMS chains to one rule.
Fill in the SMS template to send to customers.
Set the Delivery Time (by days, hours and minutes) and add a coupon if you want to encourage customers to purchase with some discounts.
Coupon settings:
- Enable Coupon: To add a coupon code to this follow-up email
- Type: There are 3 options for the coupon:
Percent of product price discount
Fixed amount discount
Fixed amount discount for the whole cart - Discount Amount: Enter the coupon code value. The unit of the discount amount depends on the type of coupon
- Expired in (days): the expiry time of the coupon in day(s)
- Max Qty Discount: Set the maximum quantity of products in a cart that the discount code is applied. For example, if the maximum quantity is 5 items, then the customer cannot apply the coupon code for a cart with 6 items.
- Discount Qty Step (by X): Sets the number of products represented by “X” in a “Buy X Get Y Free” promotion
- Use Shopping Cart rule: Tick in the checkbox and select a cart price rule from the drop-down list
Google Analytics
Campaign Source: Identify a search engine, newsletter name, or other sourcesources.(i.e. email, follow-up-email, newsletter)
Campaign Medium: Identify a medium such as an email or cost-per-click. (i.e. cpc, banner, email).
Campaign Name: Identify a specific product promotion or strategic campaign. (i.e product, promo code, or slogan).
Campaign Term: Identify paid keywords.
Campaign Content: Differentiate advertises or links that point to the same URL.
Test Campaign:
You can send follow up emails manually to specific email addresses for testing purpose.
Get the abandoned cart email list by clicking on Collect Abandoned Cart From Quote.
Click on "Send email" in each row to send follow up email to that email address.
Manage Abandoned Cart List
In Magento 2 admin panel, go to Marketing > Magenest Abandoned Cart > Abandoned Carts.
On this page, you can manage abandoned carts in the grid table with detailed information.
Click on Collect Abandoned Cart button to update the list.
You can update the status for the abandoned cart(s) by select selecting the item(s) then choose Actions > Set as not abandoned cart. Note that once
Note: Once you update the status to Not Abandoned, you cannot turn it back to Abandoned cart anymore.
Customer types:
Guest: purchasers who do not have an account on the store.
Customer: registered customers
Notification Log
In Magento 2 admin panel, go to Marketing > Magenest Abandoned Cart > Notification Log.
On this page, you can manage all follow-up emails and SMS that were sent to customers.
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Cancel: emails or SMSs are cancelled canceled to be sent to customers.
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Send Date: the time that emails or messages are delivered to the abandoned cart owner.
Created Date: time that carts are left on store.
Action: click Click to Send Email or Send SMS button to send/resend the mails emails or SMS instantly
Abandoned cart dashboard
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The extension allows merchants to view abandoned cart email reports on a specific period. There are two sections on this page: Emails Line Chart and Emails Opening Rate & Clicking Rate.
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- We will reply to support requests within 2 business days.
- We will offer lifetime free update and 6 months six-month free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other services such as customizing our products, installation and uninstallation service.
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