Thank you for purchasing our extension. If you have any questions that are beyond the scope of this document, do not hesitate to leave us an email via our email address below.at [email protected]
Created: 08/07/2016 | By: Magenest | EmailSupport: support@magenesthttp://servicedesk.izysync.com/servicedesk/customer/portal/44
1. Introduction
Please view more detail here: Abandoned Cart Email
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Introduction
Abandoned Cart Email extension for Magento 2 is a powerful extension which allows merchants to remind customers about their abandoned cart, which has been selected and left without being paid on store, via email or SMS. This is a necessary solution to enhance customer service and remind customers to comeback for purchasing. Moreover, it enables merchants to get closer to customers as well as recover lost revenue for the business.
Please view more detail here: Abandoned Cart Email
Feature list
Set time to set a cart as being abandoned.
Create a range of campaigns with flexible rules.
Manage Blacklist and unsubscribers.
Manage Notification Log.
Track Abandoned Cart and Email Campaign statistic.
Apply automatic coupons for different emails & SMS.
Integrate Google Analytics Campaign.
Log cron-jobs
Four available email templates.
Insert variables in email template and preview email after editing.
System Requirements
Your store should be running on Magento Community Edition version 2.0.0 and more.
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3. Configuration
General Configuration
You can configure the extension's general settings in Store > Configuration > Magenest > Ultimate Follow Up Emails.
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- Email Sender.
- BBC name.
- BBC email.
- Time to be consider as abandoned cart.
- Status of Mandrill Integration.
- API key.
Integrate with MailChimp
Firstly, you need to have a MailChimp acount.
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Note that you can choose where email which is sent, from your website or Mandrill.
Mobile number of customer
This is the best feature that we bring for the store owner. To use this feature, admin need to set some fields for them .
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No: If you choose No the mobile input is not required field although this field can remains displayed.
NexMo Integration
We integrated with NexMo allowing admin to be able to send an sms to customers' phone.
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+ API key.
+ API secret.
4. Setting Up Rules
We created a Ultimate Follow Up Emails menu which allows admin to set and manage email and sms.
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Then, admin need to select a event that they want.
Events
The extension supports these events:
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Click Save button to continue the next step. Admin will need to set some information here.
Rule Information
General information include Rule Name, Status, Active From-To, Websites and Customer Groups.
Condition
Go to Marketing > Ultimate Follow Up Emails > Rule and open a rule and click the Conditions tab.
Setting up rules allows you to set additional conditions based on customer details, who will receive certain emails.
You can use Customer, Shopping Cart, Order, Shipping Address, Wishlist conditions.
Email Chain
In this section you can add email instances that would be sent to a customer when the rule gets triggered. Remember you must add at least 1 email when creating a rule.
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To track Google Analytics Campaign log in into your Google account and go to Traffic Sources > Campaigns. Select campaign source from the list.
Coupon
Navigate to Marketing > Ultimate Follow Up Emails > Rule, follow Coupons Tab.
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In the Coupon section of extension you can search your cart price rule by type 3 characters for search auto complete. The extension will show 3 nearest results for you. Enter the promotion coupon you want for rule.
5. Mail Log
- Go to Marketing > Ultimate Follow Up Emails > Mail Log.
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You can also apply certain actions to any of the queue items - Preview, Cancel and Send Now (the latter sends the selected email(s) instantly, disregarding their schedule or status)
6. SMS Log
Go to Marketing > Ultimate Follow Up Email > Sms Log.
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Furthermore, the store owner also can send a manual email by selecting Send now or cancel it.
7. Abandoned Cart List
Go to Marketing > Ultimate Follow Up Email > Abandoned Cart List.
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- Customer Email.
- Customer First Name.
- Customer Last Name.
- Update At.
- Email Status.
8. Customer Birthday Collect
Go to Marketing > Ultimate Follow Up Email > Customer Birthday.
Collect your customers' date of birth in this section. Especially, our extension allow admin to search by month, date. This will help the store owner search as well as manage an easy way.
9. Testing Rule
| Note | ||
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Please note this testing only apply for abandoned cart and customer birthday rule! |
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- Go to Marketing > Ultimate FollowUp Emails > Rule.
- At top right corner press Emulate Daily Cron.
- Extension will send all email (chains) associated with the customer birthday rule for each selected store.
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10. Sample Email Template
Abandoned carts reminder
| Code Block | ||||||
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Dear {{var customerName}}
<br>
We notice you have abandoned cart
<br>
{{var cart}}
<br>
Please click <a href="{{var resumeLink}}" > Resume Cart </a> to complete the order.
<br>
We gift you a coupon with code {{var coupon.code}}
<br>
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Happy birthday email template
| Code Block | ||||||
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Dear {{var customerName}}
Happy birthday .
We gift a coupon $50 {{var coupon.code}}
Thank you |
11. Display the notification at navigation bar
At front end, we created a bell notification at the navigation bar.
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The figure will be shown on the bell corresponding with the number of emails which customers unread.
12. Integration with Madrill to send email
The following is an abandoned cart email that they received when customers added items into their cart but they did not check out.
All of things in this email such as the email content, attached files are set when admin created the abandoned cart rule at back end.
13. Integration with Nexmo to send SMS
This is great feature that we brings for you in this extension. Besides sending emails, you can directly send SMS to customers' mobile.
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This is really useful and fantastic tool to get closer to your customers.
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Update
- When a new update is available, we will provide you with a new package containing our updated extension.
- You will have to delete the module directory and repeat the installing steps above.
- Flush the config cache. Your store and newly installed module should be working as expected.
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Support
- We will reply to support requests after 2 business days.
- We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
- Support DOES NOT include other series such as customizing our products, installation and uninstallation service.