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To help us to better resolve your issues, please take these few things in mind.


Step 1: Get support portal link in product page

We use Jira as our support system, each of Magenest’s extension has its own support portal that you can find its link in the product page.


Click on support icon in product page

Step 2: Sign up for an account in Jira/Log in Jira

In Jira support portal, Sign up for an account if you haven’t already got one.


Sign up for a new Jira account

Step 3: Create support ticket

After signing into your Jira account, you can choose IT Support/Get IT Help to report issues related to Magenest extensions (bugs, conflict, etc.)