Thank you for purchasing our products.
In this document, we This Page will guide you through the process that you will have to go through for us to perform the Installation Service on how to submit ticket for installation service (extra $50 on the base price) for all of our extensionextensions!
Option 1: Provide Information via Email
If you haven't purchased the installation package, please navigate here https://store.magenest.com/magento-extensions/installation-services.html
If you already purchase the package, please follow the steps below
Provide information for installation via our JIRA support portal
After purchasing our Extension After purchasing our Extension with Installation Service, please contact us at [email protected] with the information down below:navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for a new account. Note that the account on JIRA system is different from the account you used to purchase the extension on our store.
Then submit a support ticket with the following information
For Magento 2 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Your Order ID
- Site URL/ Admin panel
- Admin account
- SSH
- SSH Access
- Back-end Admin Access
- Directory Path to your Magento 2 installation. This is IMPORTANT, please get the path correct the Default Path is: \var\www\html\public_html
- Attached the order confirmation email from our store or Magento Marketplace
ExampleSSH access form:
Host : 132.148.xxx.xxx
User Name : thisisguest
Password : jkasd(*&asd9)(!
Root directory : \var\www\html\public_html
[Port] : 2231
Option 2: Provide Information via our Support Portal
After purchasing our Extension with Installation Service, please navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for an account if you do not have one already. Then submit an Installation Ticket with the following information form:
For Magento 1 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Description: Your Order ID
- Priority: High
- Site URL/ Admin panel
- Admin account
- FTP access
- Admin Panel Information: SSH Acess, Back-end Admin Access, Directory Path to Magento 2 InstallationInvoice Number: Your Order Invoice Numberyour Magento installation