Thank you for purchasing our products.
In this document, we This Page will guide you through the process that you will have to go through for us to perform the Installation Service on how to submit ticket for installation service (extra $50 on the base price) for all of our extension!
Option 1: Provide Information via Email
After purchasing our Extension with Installation Service, please contact us at [email protected] with the information down below:
- SSH Access
- Back-end Admin Access
- Directory Path to your Magento 2 installation
- Attached the order confirmation email from our store or Magento Marketplace
For Example:
cPanel via:
https://xxx.xxx.xxx.xx:xxxx
With the username of Test and the password: testpassword#^$@$
SSH and SFTP should be port 2020
rather than the default 22
ftp: port 21
extensions!
If you haven't purchased the installation package, please navigate here https://store.magenest.com/magento-extensions/installation-services.html
If you already purchase the package, please follow the steps below
Provide information for installation via our JIRA support portal
...
After purchasing our Extension with Installation Service, please navigate to http://servicedesk.izysync.com/servicedesk/customer/portal/130, sign up for an account if you do not have one already. Then submit an Installation Ticket a new account. Note that the account on JIRA system is different from the account you used to purchase the extension on our store.
Then submit a support ticket with the following information form
For Magento 2 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Service for Sage Payment and Subscription CE)
- Description: Your Order IDPriority: High
- Site URL/ Admin panel
- Admin account
- SSH Access
- Panel Information: SSH Acess, Back-end Admin Access, Directory Path to your Magento 2 installation. This is IMPORTANT, please get the path correct the Default Path is: \var\www\html\public_html
SSH access form:
Host : 132.148.xxx.xxx
User Name : thisisguest
Password : jkasd(*&asd9)(!
Root directory : \var\www\html\public_html
[Port] : 2231
For Magento 1 extensions:
- Summary: Installation Service for [Extension Name + Edition] (i.e: Installation Invoice Number: Your Order Invoice NumberService for Sage Payment and Subscription CE)
- Your Order ID
- Site URL/ Admin panel
- Admin account
- FTP access
- Directory Path to your Magento installation