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Created: 0820/0204/2017 | By: Magenest | Support Portal: http://servicedesk.izysync.com/servicedesk/customer/portal/113
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Introduction
ProductQuestion Product Question for Magento 2 by Magenest is an extension that allows customers to make ask question when customers have concerns about the products that they do not know any information about it. Customers are likely to either look for a vendor with detailed descriptions, or look for a different product, or contact a store owner. This module helps not only time-saving, building trust but also for store owner can limit risk of losing prospective customers.
Hightlight Features
1. Allow admins to manage questions and answers (edit and approve)
2. Show lists of questions & answers Show list question, answer -> product detail
23. Add product question, answer -> questions and answers to products (wait for admin approveapproval)
3. Vote question 4. Allow customers to vote for questions (customer login) -> query
5. Sort question by number of vote, or by creation date
6 by created at -> search question
4. Customer manage in question and answer!
47. Customer manage edit notify-send email
58. Admin manage all question and answer (edit, approve question and answer)
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Your store should be running on Magento 2 Community Edition version 2.0.x or 2 2.1.x.
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Configuration
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How to install Magenest product question on Magento 2
Navigate to your Backend of Magento 2 -> Marketing->Settings
Set up some configurations such Change the extension status (Is Enable) to Yes and configure the extension as below table:
Interface On the Interface Settings tab:
- Number of questions to display - this option defines how many questions will be shown under the 'Product Questions' section at the product page. If the actual number of questions exceeds this value, the rest will be hidden under an expand link.
- Number of answers to display - this option defines how many answers will be shown under a question by default. If the actual number of answers exceeds this value, the one(s) with the lowest Helpfulness rating number of vote will be hidden under an expand link.
Email notifications tab:
In this tab, you can configure the notifications settings of the extension. Select the email form for each of the listed notifications type and email template notify product contact display (which will change the display name of the email sender) and email template used for sending notification to customers question.
Main Functions
Underneath each productAfter you install this extension, there is will be a Product Question tab. A customer or guest can leave contact information and question. Customer can tick Private Question, this means visible to admin only or public( visible on product detail page) and click Ask Question button. Question is sent successfullyCustomers will be able to ask questions about a products. If they tick the Private Question option, the question can only be seen in the backend menu of the extension (instead of appearing on the product page). Then lick Ask Question button to send the question.
After customer have being sent successfully, customer will be waited to approve by admin. Admin goes , the questions will wait to be approved by admin. To approve questions, go to the back-end, click on Marketing-> Manage question-> Edit
Admin tick Enable Tick on Enable to show the question on frontend and type the anwer.
When admin 's answer is publishedhas published the answer, it will display be shown in the Product Question tab of front end.the product:
Admin
goes To display or hide an answer on the product page, go to the back-end, click on Marketing-> Manage answer. Choose
Next choose the answer that admin wants to display
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/hide, then click on
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Actions->Change status->Enable/Disable.
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MoreoverFor customers, customer they can vote for questions, search question followsfor questions or filter the Most helpful or Newest.
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Newest questions
In the customer Dashboard, on the Product Questions tab on front end, customers can view details of questions they have asked
When admins answer your questions, a notification email will be sent to you
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Update
- When a new update is available, we will provide you with a new package containing our updated extension.
- You will have to delete the module directory and repeat the installing steps above.
- Flush the config cache. Your store and newly installed module should be working as expected.
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Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support.Magenest