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Order workflow
2. Order status
| Order Status | State | Note | Next Status | |
|---|---|---|---|---|
| Main Flow | Pending | new | After customer place order and not paid yet | Paid |
| Canceled | ||||
| Paid | processing | After customer place order and order has been paid | Processing | |
| Processing | Order has paid and an admin has exported this order for processing shipping | Delivery to Vietnam | ||
| Delivery to Vietnam | Order has been shipped to HongKong warehouse, prepare to delivery to Vietnam | Delivery to Customer | ||
| Delivery to Customer | Order has been received in Vietnam warehouse, prepare to delivery to customer | Re-schedule Delivering Completed | ||
| Re-schedule Delivering | After first try delivery package to customer, but shipment not successfully | Completed | ||
| Completed | complete | Customer has received package from shipper | Closed | |
| Payment Online Failed | Pending Payment | pending_payment | Customer choose to payment online but canceling afterthat or payment is fail to proceed | Paid - If customer repayment for this order, and payment successed If not, order will be clear and nothing proceeded |
| Hold Order | Holded | holded | Temporary holding process of an order. Admin can Hold or Unhold order | Back to previous status |
| Canceled / Refunded | Canceled | canceled | Order has been canceled by admin because some reasons | Nothing will proceed after this status |
| Closed | closed | After customer received package, request refund and the refund request is accepted | ||
| Processing Refund Alepay | processing | With order customer choose pay via Alepay. Afterthat, if order was canceled, customer will be received back their money. In the process of refund. Order will have this status. | Closed |